Shipping policy

Shipping Policy

Processing & Production Time

Most orders are processed and produced within 1–2 weeks after the order is placed. This timeframe does not include shipping/transit time.

Because many of our products are embroidered, personalized, or made specifically for each customer, production times may vary depending on order size, product availability, design complexity, seasonal demand, and other factors.

During holidays, sales, periods of high order volume, or for large and highly customized orders, additional processing time may be required.

If your order requires artwork approval or a design proof, production time may begin after the required approval has been received.

Shipping

Orders are typically shipped via USPS or UPS, depending on the destination, package size, shipping speed, and available rates.

We may use another carrier when necessary or when it provides a better shipping option for the order.

Shipping transit times shown during checkout or provided by the carrier are estimates and are not guaranteed. Shipping time begins after your order has completed production and has been transferred to the shipping carrier.

Once your order ships, tracking information will be sent to the email address or contact information provided with your order when available.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before completing your purchase.

If you notice an error in your shipping address, contact us as soon as possible at orders@embroideredgraceco.com. We will make reasonable efforts to update the address if the order has not yet shipped, but changes cannot be guaranteed once an order has entered the shipping process.

Embroidered Grace Co is not responsible for delivery delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

If an order is returned to us because of an incorrect or incomplete address, the customer may be responsible for additional shipping costs to have the order shipped again.

Shipping Delays

Delivery dates are estimates only.

Embroidered Grace Co is not responsible for carrier delays caused by circumstances outside our reasonable control, including weather, transportation disruptions, holidays, carrier delays, natural disasters, or other unexpected events.

If you need an order by a specific date, please contact us before placing your order. We will let you know whether we reasonably expect to be able to meet your requested timeframe; however, carrier delivery dates cannot be guaranteed unless expressly agreed otherwise.

Lost or Missing Packages

If your tracking information has not updated for an extended period or you believe your package may have been lost in transit, please contact us at orders@embroideredgraceco.com.

We will work with you and the shipping carrier to review the shipment and determine the appropriate next steps.

If tracking shows that your package has been delivered but you cannot locate it, please first check around the delivery location, with other members of your household, neighbors when appropriate, and with your local USPS office.

If you are still unable to locate your package, contact us and we will assist you in reviewing the situation.

Damaged Shipments

Please inspect your order when it arrives.

If your package or product arrives damaged, contact us as soon as possible at orders@embroideredgraceco.com.

Please include your order number and photographs of the item and packaging so we can evaluate the issue and work with you to make it right.

Damaged or defective products are also subject to our Returns & Refunds Policy.

Large, Business, School & Custom Orders

Large quantity orders and highly customized orders may require additional production time.

Estimated production and delivery timelines for business, school, team, organization, or other large orders may be provided separately as part of a quote or order agreement. Any timeframe specifically agreed to for such an order will take precedence over the general processing estimates listed in this policy.