Refund policy

Returns & Refunds

Because many of our products are made or personalized specifically for you, custom and personalized items are final sale and are not eligible for return, exchange, or refund, except in the case of an error made by Embroidered Grace Co or an item that arrives damaged or defective.

Please carefully review all personalization details before placing your order, including names, initials, spelling, thread colors, design selections, placement, and sizing. We cannot provide refunds or replacements for errors in information or selections provided by the customer.

Non-Personalized Items

Eligible non-personalized items may be returned within 30 days of delivery.

To be eligible for a return, the item must be unused, unworn, and in the same condition in which it was received. Proof of purchase may also be required.

To request a return, contact us at orders@embroideredgraceco.com with your order number and the item you would like to return.

Returns must be approved before they are sent back to us. If your return is accepted, we will provide instructions for where and how to return your item. Items returned without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, incorrect, or we made an error in the personalization of your order, contact us as soon as possible at orders@embroideredgraceco.com.

Please include your order number, a description of the issue, and clear photos showing the problem. We will review the issue and work with you to make it right, which may include a replacement or refund.

Order Changes and Cancellations

Because personalized products may enter production quickly, changes or cancellations are not guaranteed after an order has been placed.

If you need to make a change or cancel an order, contact us as soon as possible. If production has already begun, we may be unable to modify or cancel the order.

Exchanges

Personalized items are not eligible for exchanges.

For eligible non-personalized items, please contact us before returning your item. Once the return is approved, you may place a separate order for the item you would like instead.

Sale Items and Gift Cards

Gift cards are non-refundable.

Items specifically marked Final Sale are not eligible for return or exchange.

Refunds

Once we receive and inspect an eligible return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed. Your bank or credit card company may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us at orders@embroideredgraceco.com.