Refund Policy
Because many of our products are made or personalized specifically for you, custom and personalized items are final sale and cannot be returned, exchanged, or refunded.
Please carefully review all personalization details, including names, initials, spelling, thread colors, placement, sizing, and other selections before submitting your order. We are not able to offer refunds or replacements for errors in information provided by the customer.
If we make an error in the production or personalization of your order, please contact us at orders@embroideredgraceco.com. We’ll review the issue and work with you to make it right.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or you received an incorrect item, contact us as soon as possible at orders@embroideredgraceco.com.
Please include your order number, a description of the issue, and photos showing the problem. Once reviewed, we will determine the appropriate resolution, which may include a replacement or refund.
Order Changes and Cancellations
Because personalized orders may enter production quickly, changes or cancellations are not guaranteed once an order has been submitted. If you need to make a change, please contact us as soon as possible. If production has already begun, we may not be able to modify or cancel the order.
Non-Personalized Items
If we offer non-personalized products that are eligible for return, those items must be unused, unworn, and in their original condition. Please contact us before returning any item so we can confirm whether it is eligible.